Frequently Asked Questions
Answers to the most common questions about ordering, pricing, and more.
We offer two pricing tiers:
Retail — the standard public price. Products are priced at 1.75× the wholesale base, and anyone can browse and order. Free shipping on orders over $200.
Wholesale — requires an approved wholesale account. Products are priced well below retail, with per-SKU rates set for your account. Free shipping on all orders. Minimum order of 50 vials applies.
Retail accounts are instant self-serve: click Sign In in the header, then the Register tab, fill in your details, and you're in.
Wholesale accounts require an application. On the sign-in screen, switch to the Wholesale portal and click the Apply tab. Fill in your business or lab details and submit. Our team reviews applications and you'll be notified once approved.
When you add an item to your cart, stock is reserved for up to one hour. If you don't check out before the reservation expires, the stock is released back to inventory and may be claimed by another buyer.
The default wholesale minimum is 50 vials per order. This may vary for individual accounts based on your account or any active promotions. Retail orders have no minimum.
All published COAs are available on our COA listing page. You can filter by product family, product name, or batch number. Each product detail page also shows the COAs associated with that product. COA files are public and can be downloaded directly.
Yes. All orders ship in plain, unmarked packaging with no branding or product names visible on the outside. The return address is generic.
We accept cryptocurrency via BTCPay Server. At checkout you'll receive a payment link (invoice) that you can pay with Bitcoin or other supported cryptocurrencies. All prices are in USD; the crypto amount is calculated at the current exchange rate when you pay.
Orders are processed within 1–3 days before they move. Your tracking number is received within that time frame. You can view it in your account under Order History, and the tracking link takes you directly to the carrier's tracking page (USPS, FedEx, UPS, and others).
Shipping is free for all wholesale accounts and free for retail orders over $200. For retail orders under $200, we charge USPS flat-rate box pricing based on vial count. See the Shipping Policy for full details.
If you receive a faulty product, broken vial, wrong item, or a delivery issue, you can open a support ticket from the Help & Support page (requires login). Provide your order number, describe the issue, and upload proof photos. Our team will arrange a refund or reship.
Due to the nature of our products, standard returns are not accepted. However, we stand behind every order: if you receive a damaged, faulty, or incorrect item, we will refund or reship at no cost to you. See the Returns Policy for full details.
You can reach us through any of the channels listed on the Contact page. For order-specific issues, the fastest path is opening a support ticket from Help & Support after signing in.
Group buys are limited-time purchasing events where we aggregate orders for bulk pricing. Active promos and group buys are listed on the Events & Promos page. Some promos require a promo code at checkout; others are claimable from the page. Active promos are also shown in the rotating banner at the top of the shop.
Visit the Wholesale sign-in portal and click the Apply tab. Complete the application with your business or lab details. Our team reviews all applications — you'll receive a notification via email or Discord once your account is approved.
Sign in and visit your Account page. It shows every order you've placed — shop orders and group-buy submissions — with payment status, tracking numbers, and direct links to carrier tracking.
An account lets you track orders, view history, and open support tickets. For retail customers, registration is instant — just an email, username, password, and shipping address. We never store payment information (all payments go through BTCPay).